You may cancel or return most new, unopened items within 30 days of delivery for a full refund or exchange minus the payment processing fee (up to 4%) and the original cost of shipping to the customer (including orders we offer with free shipping). We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Returns are subject to a minimum 20% restocking fee if the item is not returned in its original condition, which will be issued in the form of store credit. Items that cannot be resold are ineligible for a refund and the buyer is responsible for return shipping costs.
You should expect to receive your refund within two weeks of the return item being delivered to us, however, in many cases you will receive a refund more quickly. We are not responsible for damaged or lost products in return transit. Please insure your shipment for the full amount in order to be covered in this rare situation.
If you need to return an item, please Email Us at Sales@BuyYour.Build with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Exclusions:
Fluids, Special Orders, Custom items, Used items, Programmers/Tuners, and freight shipping items are not eligible for returns or exchanges. Sales are final unless delivered defective or damaged.
